Support Operations Analyst

Tipas: Darbas     Pobūdis: Nuolatinis     Vieta: Vilnius     Atlyginimas:

Hireview is working with Odsschecker the UK’s #1 Odds Comparison site which is currently searching for Support operations analysts to join their team. 

Job description :

What you’ll do, as a Support Operations Analyst.

Support Operations Analyst is a crucial role in ensuring prices appear accurately on site. You will also be responsible for dealing with technical and customer issues.
We need someone who can:
Provide world-class customer service to customers;
Maintain high-quality data across desktop and mobile products, including odds grids and site menus;
Work with internal teams and bookmaker partners to quickly identify and remedy any technical issues on site.

Requirements :

Degree educated;
Have good written and spoken English ;
Computer Science background (or similar) with one modern programming language;
Know bash (mid-level) – Ideally exposure to a cloud environment;
XML and XSLT experience is a must;
Know basic commands of SQL;
Hard-working and committed to delivering a first-class customer experience;
Strong communication skills, with the ability to multi-task and prioritize;
Fast learner - quick to adapt to unfamiliar processes;
A proactive approach to problem-solving;
Great organizational and planning skills;
The ability to work under pressure and to meet deadlines;
Superb attention to detail and accuracy.

We offer :

An exciting opportunity to be part of a dynamic global organization and work with experienced professionals. You will discover a high performing, driven and supportive working culture and outstanding developmental possibilities to increase your potential.

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